I had a challenging childhood. But I wouldn’t trade it for anything. Mainly because one of the side effects is that I am not easily fazed by obstacles.
However, I’m having this issue with Amex, and I have to admit that not only is it becoming a bigger obstacle than I expected, but I’m starting to think it’s personal.
It all started when I decided to buy some American Express gift cards at TopCashBack. At the time, the payout was at 3% cash back, so by purchasing $5,000 worth of gift cards, I would be able to get $150 back, plus I would be able to meet minimum spend on my latest round of credit cards.
Sounds great, right?
Well. Yes. The transaction went through easily, and the next day, TopCashBack showed the 3% rebate as “pending.”
Perfect. I knew that I would receive the gift cards within the next few days, and then I planned to use them for various bill payments, in various ways. (Note: many, many blog posts have been written on this topic! If you are curious, check out my friend PointChaser’s blog for a great “newbie” series).
I waited, and I waited, and I waited some more. Days went by, then a week. Finally, I called Amex. It turns out that they had cancelled my order. Why? No one knew. It was all very mysterious.
Fine. Unfazed, I simply waited several more days (most of the time you are only allowed to purchase $5,000 worth of Amex gift cards every two weeks), then I tried again.
This time, I went through BeFrugal instead of TopCashBack, because now they were the ones offering a 3% rebate. I used a different credit card for payment, just in case that had been the problem. The next day, I got a very nice email from Amex.
Thank you for your order. Please see below for order details, and a special offer.
We just wanted to let you know that we have approved your Card order #XXXXXXX.
No purchase fee on your next order
Enter Code EMSVCA upon checkout to receive 100% off the purchase fee on every order through 03/31/2014
Great. Lovely. Thanks, Amex!
The only problem is that the same exact thing happened. They cancelled my order again – for no reason! No one at Amex could tell me why!
My conclusion: WTH?
Has this ever happened to you? Any guesses why it keeps happening to me?