Apparently I found a secret offer from Amex.

A couple of weeks ago, I got a thick envelope in the mail from Amex. I quickly tore it open, excited to discover what surprises they had in store for me, and was thrilled to find a packet of offers redeemable with my Platinum card.

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The most practical of the bunch was a 30% off a Boxed order, which stacked nicely with a 2x points offer I already had loaded onto my card. I used it to stock up on cleaning supplies and snacks for my kids’ lunches and saved $50. Nice.

Then there was a more “aspirational” offer: $200 off $500 at Intermix. Drool.

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Lemme just say: wine hour is real, people. 6 pm on Sunday night? Dangerous. Stack that with an extra 40% off sale items, 8% back from TopCashBack, 2x points at Amex, and a birthday check from my in-laws and you can pretty much guess the rest.

Although…Amex put a screeching halt to my wild plans when the code on the card just straight up didn’t work. I tried everything I could think of, then I called Amex.

Which was a total waste of time.

Thirty minutes later, I had spoken to 3 people – including someone in tech support – and they all implied that my card (and the code) were a figment of my imagination. “Of course we believe that you’re holding the card in your hand right now,” the last rep said to me, placatingly, “it’s just that we have no record of it. According to our systems, it doesn’t exist.”

For reals.

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So I did what any sane person would do: I tweeted @AskAmex.

Sure enough, within minutes, my issue was resolved.

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The moral of the story? Actually, I’m not really sure. Is it:

A) Never call when you can tweet.

B) The Amex marketing team has gone rogue.

C) Ask and ye shall receive.

D) All of the above.

What do you all think? Has anyone else received this offer? Has anyone used it? Any other secret offers out there?

 

Comments

  1. Karen Lenz says:

    So did the credit show immediately in your cart after @AskAmEx helped? Now you’ve got me thinking I need to use that magic discount card that’s sitting on my table right now. Danger!

  2. Yes, I’ve got the same offer but haven’t used it. I have the Boxed offer as well. Just wondering, through Amex offers I have the 3x pts offer and the $20 off a $50 purchase at Boxed – this 30% off doesn’t stack on top of those, does it?

    • Points Pixie says:

      Patty – You can stack the 3x points offer with the 30% OR the $20 off $50, because they are different types of offers. The 3x points and the $20 of $50 were automatically loaded to your card, and the 30% offer is a code that you need to enter at checkout. Yay that you have all 3!! Time to go shopping!!

  3. pinkisnice says:

    I’m having a similar problem with Hotels.com. They have no idea what I’m talking about even though I have multiple legit emails that came from them. Sigh. Hopefully mine will resolve as well as yours.

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