I recently enjoyed a great getaway weekend in Los Angeles with one of my best friends.
Since we were flying solo (no families, just us!) I had been looking forward to staying at The Andaz West Hollywood, partly because of its illustrious Rock N’ Roll history. (Did you know that I walked down the aisle at my wedding to Led Zeppelin? Well, I did.)
From what I read and heard, this seemed like a fun (and even slightly glamorous) place to stay. However, while the weekend itself was fabulous, our hotel choice was a letdown…at least for the first two nights. Here’s why…
My DYKWIA moment.
I have to admit that I had a “Do you know who I am?” moment when I checked in. Not out loud, but on the inside. It was a personal moment. It occurred because the service I got at check-in was terrible. Especially because I was expecting fabulous service, because of my love of Hyatt, the Andaz brand itself, and the fact that I was checking in as a Hyatt Diamond member.
From prior experience, I knew that when you check in at an Andaz property, they typically offer you a refreshing beverage of some sort. I was really looking forward to this (I was starting a fun vacation!), but it never happened. Add that to the fact that I had to wait for a good ten minutes for the host to finish what seemed like a random conversation with another guest…and I was feeling annoyed. So my stay did not start on the most positive note.
Things continued in a weird way from there. The check-in process was slow and overly complicated. I had booked two nights in a regular room (Thursday and Friday) through TravelPony during a sale, then I booked the last night through Hyatt and used one of my upgrade certificates for a suite (it was expiring, so it was a “use it or lose it” situation). My host was either unwilling or unable to acknowledge that this was all one stay, and informed me that I needed to return on Saturday morning to check in again. He also mentioned that there would probably be a few hours between rooms when I would need to store my luggage with the bellman.
My Bad Sandwich and Missing Wine Moment
I am not one of those people who would ever throw a supreme hissy fit (or even a minor hissy fit) at the front desk, so instead I decided to take matters into my own hands and order my own dang glass of wine at the bar/restaurant to try to get the weekend back on track. I also ordered their “signature” grilled cheese sandwich, because it was lunchtime. Although I was literally the only person in the restaurant, the wine took soooo long to arrive that I had already eaten most of the sandwich by the time it got there. Plus, the sandwich was not very good. ESPECIALLY for a “signature” sandwich. The cheese wasn’t melted and the onions weren’t caramelized. Sigh. Whatever.
And…our room wasn’t ready until 4 pm. I was planning on taking photos, but I was so uninspired by it all that I just didn’t.
Just imagine a generic hotel room and you’ll get the gist.
My “Call Security” Moment
All of the standard rooms in the hotel are connecting rooms, and you can hear EVERYTHING that is going on in the adjacent room. This became a problem for us at around 1 am, so we called down to the front desk and asked what are options were. They told us that they could send security up to quiet our neighbors down, or we could move for the night into a different, but similar, room.
I’m sure you can guess what we chose.
The Moment When Things Changed
All of these minor annoyances magically disappeared on the third night, when we checked into the suite. First of all, we were showered with drinks and snacks.
The suite was large and filled with light. We especially enjoyed the sunny lounge area, which was created from what used to be a balcony back in the Led Zep days, when this hotel was known as “The Riot Hyatt.” In fact, we found ourselves lingering over wine and cheese while lounging on the armchairs that overlooked the city. We didn’t want to leave for our next plan!
The rest of the suite was also nicely laid-out and fun to be in.
I can highly recommend the suite.
I can also recommend the rooftop pool.
Have you stayed at the Andaz West Hollywood? What did you think?