So…last week, when I thought I was having a very bad day (smashed car window, lost $500 Hyatt gift card)? It turns out that it was just the prelude to a very bad week. Here are some of the other lowlights:
- Work drama (major comings and goings)
- Friends’ intense health concerns (I’m scared for both of them)
- Lost items (a brand new earring, my son Bear’s trumpet)
- Random, accidental flight rescheduling by the airline (to Shanghai, when I was booked to Mexico)
- Several tween meltdowns (too little sleep, too much door slamming)
- And more! Too many to list!
However, in the midst of all this upheaval, there have been a few fabulous highlights that have sustained me. Most of them have come from friends (thank you, everyone), but one came from none other than HYATT.
Yes, Hyatt. I love them! Here’s one more reason why:
I ordered a $500 Hyatt gift card. However, when I opened the envelope that contained the card, it simply wasn’t there. The shiny silver letter was there, along with a bar code and some numbers and a tiny shred of paper where the card used to be…but no card.
Dejected, I wrote a blog post about it. Here were my exact words:
After dinner, I called the Hyatt gift card customer service center. They were REALLY nice, but they basically said…sorry. Apparently gift cards are like cash, and if you lose them, you are likely out of luck.
I’m going to follow up with everyone I can, and hopefully someone at Hyatt can help me (Hyatt, are you reading this?), but wow…$500 and a car window, all in one night?
I don’t know what I was expecting, but here’s what came back in the comments section:
So I followed up with Todd, and the amazing team at Hyatt took care of the situation immediately. Literally overnight. (Seriously, as I was sleeping).
They were able to verify my purchase and reissue a card, then they located my address and sent it out via FedEx.
Incredible customer service, don’t you think?
Have you ever had a similar Hyatt moment?