This week, I’ve been putting the finishing touches on several upcoming trips. There was one trip in particular that I was pretty excited to book. I’m not going to mention the exact location at the moment (for reasons which will become clear if you decide to keep reading this post), but I will reveal that it is someplace warm and beachy.
I had booked our flights for this trip several weeks ago, and since I knew hotel availability was plentiful, I was weighing a few different hotel options. I didn’t have quite enough points to cover our entire stay, so I was also comparing different room types, costs, and amenities. Rates seemed about the same across the board, so I went with a hotel that seemed to have the best beach access.
As I clicked through on our dates to book a room, I was offered a choice of several different room types ranging from a Standard Room, to a Deluxe Room, to a Junior Suite, to the Presidential Suite. I was prepared to book a Standard Room and hope for an upgrade, until I noticed something interesting: the rate for the Presidential Suite was only $20 more than the rate for a Standard Room.
Since I assumed this couldn’t possibly be true, I refreshed the page and started the booking process again – only to have the site display the same information. This time I continued the booking, certain that at some point a higher rate would appear – but it never did.
At this point, I cancelled the reservation. It just seemed too weird. I waited a couple of days, then tried again – only to have the exact same experience.
So I booked it. And now I’m feeling weird.
What would you do? Would you call them to insist that they charge a higher rate? Or would you cross your fingers and see what happened at check-in?
I’d love to hear your thoughts.