Normally, I love to see emails like this one in my in-box, because it means I’ve got a trip in the works:
When these came through last night, I have to admit that my initial thought was that someone (hint, hint) was trying to surprise me with a trip but that somehow I got the confirmation emails anyway. I had about two seconds of indecision before curiosity got the better of me and I clicked them open.
Good thing I did, because the receipts were for two people I had never heard of in my life!
The email contained a ton of personal information: names, frequent flyer numbers, confirmation code, and ticket numbers. It also contained their entire itinerary, cost of the ticket, and payment method (although not their credit card info).
I immediately called US Airways to figure out what had happened. Was my information now in someone’s else’s in-box? The customer service rep who answered the phone simply sighed when I told her what had happened. She actually said, “All right ma’am. Thanks for letting us know.”
“Does this happen a lot?” I asked her.
“Often enough,” she said. “If your reservation was the last one on the screen, and the agent doesn’t properly close out of the screen before the next customer’s reservation, the next customer’s information will be sent to you.” She paused. “Is there anything else I can help you with today?”
My mind was blown. I was silent.
“I’ll make sure to send a report to the technical people,” she offered.
“So…has my information possibly been sent to someone else?” I asked.
“Probably not,” she said.
Wow. Still not sure what to say about this one, except make sure to stay on top of your US Airways account.
Has this happened to anyone else?