Last month, I was in Charleston for a couple of nights on a work trip. My flight arrived late on a Monday night, so I booked a night at the Hyatt Place Charleston Airport and Convention Center. However, once I landed, I got a call from the hotel. They had overbooked, and they wondered if I would be okay with staying at the nearby Hyatt Place North Charleston instead…for free?
I agreed. But now I wish I hadn’t! Why? Because apparently my free night was “off the books,” and it didn’t count towards the 25 nights I need to requalify for Diamond status.
Grr! I didn’t realize this until after I got home and checked my Hyatt account, then called the Hyatt Gold Passport hotline to confirm that the stay was indeed undocumented – it had been an agreement between the two hotels. Although I had made sure to give to front desk rep my Gold Passport number when I checked in, I hadn’t confirmed that the number “stuck” when I checked out. I’m extra bummed because I had a great rate AND my job was paying for the trip.
Lesson learned: if you ever get “walked” from a hotel, make sure that you really want what they’re offering.
Have you ever been walked? What happened?